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Section Head / Supervisor - Alghanim Industries - kuwait


The main responsibility of the Section Head / Supervisor is to assist the Sales Manager in ensuring that the sales staff perform to their best ability and to act as deputy for the Sales Manager, in charge of the sales floor in his / her absence.

Key Accountabilities:
    Following company and departmental benchmarks
    Following all reasonable instructions as requested by the management
    Being aware of all in-store promotions, such as credit facilities, activities etc.
    Keeping all company  information, including sales figures, strictly confidential
    Ensuring he / she follows all company rules and regulations
    Following all company safety and security procedures
    Representing the company in the best way possible at all times, whether on or off duty
    Following guidelines as established in the Sales Floor Manual
    Having an excellent and up to date knowledge of all products
    Ensuring all areas of the showroom are kept clean and tidy
    Preparing cleaning rotas for cleaning staff in cooperation with the Admin manager
    Ensuring sales staff and shelf fillers are following replenishment procedures
    Doing regular spot checks on pricing and signage
    Assisting  customers with sales
    Ensuring all displays are as instructed by the Visual Merchandisers
    Monitoring sales staff's daily and weekly checklists
    Checking the Clearance area daily
    Doing regular and hands on training of the sales staff
    Summarising monthly Purchasing feedback form for the team
    Summarising display damages for Sales Manager
    Doing regular stock checks and liaising with stock control
    Preparing sales staff schedules to ensure correct shop floor coverage
    Holding a 5 minute briefing at the start of each shift with the sales staff
    Being constantly aware of customers and their needs
    Ensuring that all customers, irrespective of colour, creed or sex are treated equally
    To liaise with the Customer Service Department on a daily basis with regards to deliveries, assemblies, exchanges, refunds etc.

Skills, Knowledge and Experience required:
    Five years retail sales experience
    Two years senior sales or supervisory experience
    Good written and spoken English
    Computer literate
    Excellent people skills
    Spoken Arabic, desirable
Apply Online

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